NeoReach – Terms of Service
Last updated: 26 January 2026
These Terms of Service (“Terms”) govern the services provided by NeoReach (“we”, “us”, “our”) to you (“the client”).
By purchasing our services, you agree to these Terms.
1. Services
NeoReach provides website design and setup services, including:
A professionally designed, mobile-friendly website built using Framer
Website setup tailored to the client’s business
Complimentary digital guides (e.g. Instagram and Google Business Profile PDFs), where included
The exact scope of services is outlined in the offer PDF provided before purchase.
2. Delivery Timeline
Website delivery is typically within 24–48 hours after we receive:
completed setup form
required content (e.g. photos, logo, business details)
Delays caused by missing or late client content are not our responsibility.
3. Client Responsibilities
You agree to:
Provide accurate and complete information
Ensure you have the rights to use any logos, images, or content you supply
Review the preview promptly and provide feedback within a reasonable timeframe
4. Revisions
The service includes one round of minor revisions (such as small text changes, colour adjustments, or image swaps).
Additional revisions or changes outside the original scope may be declined or offered at an additional cost.
5. Payments
All payments are one-time payments and processed securely via Stripe.
Website hosting (Framer subscription) is not included and is paid separately by the client.
6. Refunds
Due to the nature of digital services:
Refunds are not provided once work has begun, except where we fail to deliver the agreed service.
If we do not deliver the service as described, you may be eligible for a partial or full refund at our discretion.
7. Ownership
Upon full payment, you own the final website content created specifically for you.
We reserve the right to showcase completed work for portfolio or promotional purposes unless you request otherwise in writing.
8. Limitation of Liability
NeoReach is not liable for:
Loss of business, revenue, or profits
Issues caused by third-party platforms (e.g. Framer, Stripe, WhatsApp)
Any indirect or consequential damages
Our total liability is limited to the amount paid for the service.
9. Termination
We reserve the right to refuse or terminate service if:
abusive or unreasonable behaviour occurs
false or unlawful content is provided
payment is reversed or disputed without valid cause
10. Contact
If you have questions about these Terms, contact us at:
team@neoreach.uk
11. Governing Law
These Terms are governed by the laws of England and Wales.