Neo Reach customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Neo Reach / Viktors Lejzemnieks
124 City Road,
London,
EC1V 2NX, GB
Telephone: 07894479812
Email: team@neoreach.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Occupation
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences.
We collect or use the following personal information to comply with legal requirements:
Name
Contact information.
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Purchase or service history
Financial transaction information
Correspondence.
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out briefly below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
Your data protection rights
Your right of access – You have the right to ask us for copies of your personal information. You can also request details about where we get personal information from and who we share it with. Some exemptions may apply.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we rely on consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details provided above.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Contract – we need to collect or use the information to enter into or carry out a contract with you.
Legal obligation – we need to collect or use your information to comply with the law.
Our lawful basis for collecting or using personal information for information updates or marketing purposes is:
Consent – we have your permission after providing all relevant information. You can withdraw this consent at any time.
Our lawful basis for collecting or using personal information to comply with legal requirements is:
Legal obligation – we need to collect or use your information to comply with the law.
Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is:
Contract – we need to collect or use the information to enter into or carry out a contract with you.
Where we get personal information from
Directly from you.
How long we keep information
Client and project information is kept for up to 12 months after the completion of services, unless a longer retention period is required or agreed.
Financial and transaction records are retained for up to 6 years to comply with UK tax and accounting obligations.
Marketing communications data is retained until consent is withdrawn or you ask us to stop contacting you.
For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above.